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“Human Crafters” Once again: Supporting Users as Designers in Continuous Co-design
Book chapter   Peer reviewed

“Human Crafters” Once again: Supporting Users as Designers in Continuous Co-design

Monica Maceli and Michael E Atwood
End-User Development, pp 9-24
2013

Abstract

co-design context design methods heuristics meta-design
Designers can never anticipate all future uses of their system. Meta-design theory emphasizes that systems should therefore be designed to adapt to future conditions in the hands of end users. As our technological environments increase in complexity, designers must provide the flexibility for users to shape their technologies. This paper describes a series of experiments, from a laboratory study to a digital library design exercise, exploring the use of meta-design inspired guidelines as design heuristics in an iterative, participatory design process. The meta-design inspired guidelines were found to help designers and end users shift the types of design ideas generated towards building features supporting end-user customization and modification in use. While true meta-design systems are highly complex, we intend to demonstrate that “discount” methods at design-time can help to shift design thinking towards future modifications in the hands of end users and that such methods have application in real-world contexts.

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