Book chapter
Law enforcement agency adoption and use of Twitter as a crisis communication tool
Crisis Information Management
01 Jan 2012
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
This chapter describes the results of a research study investigating the adoption and use of Twitter as a crisis communication tool by law enforcement agencies from large US cities (cities with populations greater than 300,000). The study consisted of two parts - an analysis of Twitter use based on publicly available posts authored by 30 law enforcement agencies that have active Twitter accounts and an analysis of data collected through 17 semi-structured interviews with law enforcement public information officers and public media specialists.
Metrics
Details
- Title
- Law enforcement agency adoption and use of Twitter as a crisis communication tool
- Creators
- Thomas Heverin - iSch Drexel, Philadelphia, PA 19101 USALisl Zach - iSch Drexel, Philadelphia, PA 19101 USA
- Contributors
- C Hagar (Editor)
- Publication Details
- Crisis Information Management
- Series
- Chandos Information Professional Series
- Publisher
- Chandos Publ; SAWSTON
- Number of pages
- 18
- Resource Type
- Book chapter
- Language
- English
- Academic Unit
- Information Science
- Web of Science ID
- WOS:000300620000003
- Scopus ID
- 2-s2.0-84904378867
- Other Identifier
- 991020531821204721
UN Sustainable Development Goals (SDGs)
This publication has contributed to the advancement of the following goals:
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Web of Science research areas
- Information Science & Library Science