Book chapter
Performance-Support Systems
Handbook on Information Technologies for Education and Training, pp 93-112
2001
Abstract
During the past decade, performance-support systems have evolved from little more than passive online help systems, intended for use by individuals struggling to use computer software, to powerful knowledge management systems that link and integrate knowledge for effective performance across entire organizations. This chapter provides a description of the development and present status of performance-support systems in the form of online help systems, electronic performance-support systems (EPSS), and knowledge management (KM) systems. The chapter concludes with predictions about the future of performance-support in the first decade of the 21st Century as well as recommendations for a research and development agenda aimed at enhancing performance-support systems.
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Details
- Title
- Performance-Support Systems
- Creators
- Thomas C. Reeves - University of GeorgiaArjan Raven - Georgia State University
- Publication Details
- Handbook on Information Technologies for Education and Training, pp 93-112
- Series
- International Handbooks on Information Systems
- Publisher
- Springer Berlin Heidelberg; Berlin, Heidelberg
- Resource Type
- Book chapter
- Language
- English
- Academic Unit
- Decision Sciences (and Management Information Systems)
- Other Identifier
- 991021862412004721