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Book chapter
Social Robots and Performance Errors: Level of Empathy Distinguishes Changes in Trust
Neuroergonomics and Cognitive Engineering, v 42, pp 141-148
2022
Abstract
Much work has been done to engineer robots’ mechanical capabilities to best suit the general demands of their users and tasks. However, minimal research has addressed the impact of individual differences on perceptions of robot trustworthiness. These conclusions can provide guidance to optimize adaptive robotic systems in education, healthcare, and industry settings. This study examined the relationship between personality and human robot interaction in two contexts: (1) error-free and (2) errors. Assessment of individual differences were achieved via the Interpersonal Reactivity Index (IRI) (Davis, 1980) and robot trust assessed using the Multidimensional Measure of Trust (MDMT) (Ullman & Malle, 2018). This project provided a novel contribution in the field of human-robot interaction, highlighting the influence of technological failure on trust impressions of a social robot. Additionally, we sought to understand the degree to which empathy levels mediate these changes in trust.
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Details
- Title
- Social Robots and Performance Errors: Level of Empathy Distinguishes Changes in Trust
- Creators
- Nina Rothstein - Drexel UniversityEwart J de Visser - Drexel UniversityYigit Topoglu - Drexel University, School of Biomedical Engineering, Science, and Health SystemsShawn Joshi - Drexel University, School of Biomedical Engineering, Science, and Health SystemsJohn Kounios - Drexel University, Psychological and Brain Sciences (Psychology)Frank Kruger - George Mason UniversityHasan Ayaz - Drexel University, School of Biomedical Engineering, Science, and Health Systems
- Publication Details
- Neuroergonomics and Cognitive Engineering, v 42, pp 141-148
- Conference
- 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022), 13th (New York, New York, United States, 24 Jul 2022–28 Jul 2022)
- Number of pages
- 8
- Resource Type
- Book chapter
- Academic Unit
- Psychological and Brain Sciences (Psychology); Drexel Solutions Institute; College of Arts and Sciences; School of Biomedical Engineering, Science, and Health Systems
- Other Identifier
- 991019278415404721