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Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of “Hard” Emergencies at the Tactical Level
Book chapter

Thirty Common Basic Elements of Crisis Management Plans: Guidelines for Handling the Acute Stage of “Hard” Emergencies at the Tactical Level

Alexander G Nikolaev
The Handbook of Crisis Communication
19 Jan 2010
DOI: https://doi.org/10.1002/9781444314885.ch12

Abstract

applied perspective on crisis management planning crisis communication plan ‐ by organization's PR staff crisis plans from the information centers of PRSA and IABC definitions of organizational crises efficiency of public relations structures of organization ‐ testing under extreme circumstances face‐to‐face or personal method of communication ‐ feedback through questions, comments, emotions, gestures handling acute stage of “hard” emergencies at tactical level IABC's Communication World threat to central organizational goals, short decision‐ making time, and surprise two‐way asymmetrical or mixed‐ motive models during crisis times
This chapter contains sections titled: Statement of the Problem Purpose of the Study Methodology Definitions and Research Questions Limitations Literature Review Results and Conclusions: Final Guidelines Recommendations for Further Research References

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