Book chapter
What Do Experienced Practitioners Discuss When Designing Product/Service Systems?
Design Computing and Cognition '18, pp 361-380
2019
Abstract
This paper presents empirical results aimed at increasing the understanding of conceptual activities of Product/Service Systems (PSS) design by experienced designers from industry. Results are derived from a protocol analysis of five PSS design sessions, using the Function–Behavior–Structure coding scheme. Sessions included five pairs of professional designers and the task was to redesign a concept for an existing PSS to improve its resource efficiency. The results show (i) the distribution of design issues during PSS design sessions, (ii) on average 47% of the overall cognitive design effort spent by the designers is related to behavior, and (iii) all the design issues except requirements are constantly focused on during the entirety of the design sessions. Major differences compared to product design are the average occurrence of function for PSS design (23%) for product design (4%) and of structure for PSS design (22%) compared to the product design (35%).
Metrics
1 Record Views
Details
- Title
- What Do Experienced Practitioners Discuss When Designing Product/Service Systems?
- Creators
- Abhijna Neramballi - Linköping UniversityTomohiko Sakao - Linköping UniversityJohn S. Gero - University of North Carolina at Charlotte
- Contributors
- John S. Gero (Editor) - University of North Carolina at Charlotte
- Publication Details
- Design Computing and Cognition '18, pp 361-380
- Publisher
- Springer International Publishing; Cham
- Number of pages
- 20
- Resource Type
- Book chapter
- Language
- English
- Academic Unit
- Psychological and Brain Sciences (Psychology)
- Other Identifier
- 991022156303604721