Book reviews -- The Dynamics of Service: Reflections on the Changing Nature of Customer-Provider Interactions by Barbara A. Gutek

Review

Peer reviewed

Journal of Academic Librarianship, Vol.22(4)

01 Jul 1996

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Service industries

Customer services

Nonfiction

Libraries

Customer relations

2 Record Views

Title: Book reviews -- The Dynamics of Service: Reflections on the Changing Nature of Customer-Provider Interactions by Barbara A. Gutek
Creators: Danuta A Nitecki
Publication Details: Journal of Academic Librarianship, Vol.22(4)
Publisher: Elsevier Science Ltd; Ann Arbor
Resource Type: Review
Language: English
Academic Unit: Drexel University Libraries
Identifiers: 991014982198304721