- Title
- The dynamics of service: Reflections on the changing nature of customer-provider interactions: by Barbara A. Gutek. San Francisco, CA: Jossey-Bass, 1995. 304p. $29.95 ISBN 0-7879-0101-6
- Creators
- Danuta A Nitecki - University of Maryland at College Park Libraries, College Park, MD 20742-7011, USA
- Publication Details
- The Journal of Academic Librarianship, v 22(4), pp 311-312
- Publisher
- Elsevier
- Resource Type
- Review
- Language
- English
- Academic Unit
- DUL Administrative Services
- Web of Science ID
- WOS:A1996VC30400015
- Other Identifier
- 991014982303804721
Review
The dynamics of service: Reflections on the changing nature of customer-provider interactions: by Barbara A. Gutek. San Francisco, CA: Jossey-Bass, 1995. 304p. $29.95 ISBN 0-7879-0101-6
The Journal of Academic Librarianship, v 22(4), pp 311-312
1996
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- Web of Science research areas
- Information Science & Library Science