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Sensitivity to Experimental Feedback and the Trade-Off Between Product and Segment Performance
Conference paper

Sensitivity to Experimental Feedback and the Trade-Off Between Product and Segment Performance

Daniel Albert
Academy of Management Annual Meeting Proceedings, v 2022(1)
Aug 2022

Abstract

How can entrepreneurs develop a high performing product in uncertain markets? The entrepreneurship literature suggests to continuously experiment with prototypes to learn from performance feedback. However, there is a lack of guidance about how feedback from experimentation should be used in order to find high performing product designs. To answer this question, we develop a formal simulation model and explore how entrepreneurs' ""sensitivity to feedback"", that is, how much weight is given to new information, shapes the search for a high performing product design. Our study reveals that feedback sensitivity constitutes a strategic trade-off between optimizing a specific product design and the discovery of higher performing product design segments. We provide implications for entrepreneurial decision making and the academic entrepreneurship and learning literature.

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