Logo image
New search Researchers Research units
Sign in
What is a Library Courtesy Clerk?
Conference poster   Open access

What is a Library Courtesy Clerk?

Adam Mizelle
Drexel University Libraries. Library staff research and publications
25 Mar 2011
pdf
idea_3429_OBJ336.37 kBDownloadView
Open Access

Abstract

Courtesy Noise policy Cell phones Food policy
This is a first-hand case study of two years' experience for Hagerty Library's Courtesy Clerk. This position is charged with maintaining a safe, pleasant, and comfortable study environment, and began at a time when widespread eating in Hagerty was causing problems. Included are details on how this culture was changed through the use of positive language, sign placement, enforcement, and progressive discipline.

Metrics

11 File views/ downloads
9 Record Views

Details

Logo image