Conference presentation
Resolving wicked problems: collaborative information systems design in boundary-spanning groups
Drexel University. College of Information Science and Technology. Faculty Publications and Research.
03 Dec 2007
Abstract
Wicked problems are subjective, interrelated and have no stopping rule. In a group that spans organizational boundaries, the resolution of wicked problems is especially problematic, as participants share minimal domain-knowledge. This paper discusses alternatives to current models of collaborative problem-solving, organizational innovation, and IS design, to understand how we may manage the processes of information system design in such conditions. A multilevel framework and an interrupted convergence model of design are presented, that focus on what elements drive design at various levels and how these elements interact and are mediated by boundary objects. The model suggests a new approach to boundary-spanning innovation that examines how interactions between levels of collaborative understanding reframe the negotiated order of design.
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Details
- Title
- Resolving wicked problems: collaborative information systems design in boundary-spanning groups
- Creators
- Susan Gasson (Author) - Drexel University (1970-)
- Publication Details
- Drexel University. College of Information Science and Technology. Faculty Publications and Research.
- Resource Type
- Conference presentation
- Language
- English
- Academic Unit
- DU; College of Information Science and Technology (1995-2013)
- Identifiers
- 991014632318404721