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Published, Version of Record (VoR)Open Access via Drexel Libraries Read and Publish Program 2024CC BY V4.0, Open
Conference proceeding
A case for "little English" in Nurse Notes from the Telehealth Intervention Program for Seniors: Implications for Future Design and Research
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems, pp 1-16
11 May 2024
Featured in Collection : Research Supported by Drexel Libraries' OA Programs
Abstract
Community telehealth programs (CTPs) enable low-income older adults to receive telehealth services in community settings (e.g., retirement homes). The Telehealth Intervention Program for Seniors (TIPS) is a CTP that provides vital sign monitoring services managed by remote nurses. TIPS has successfully recruited and retained Limited English Proficient (LEP) participants, but lack of language services might hinder LEP participants’ equitable access to care. We conducted a two-part mixed-methods study. We first qualitatively analyzed 40 nurse notes to identify challenges nurses encounter gathering information due to language barriers and the workarounds they employed to address these. We then tested our qualitative findings on 23,975 nurse notes to quantify and compare how these challenges and workarounds scale between LEP and English-proficient TIPS participants. We present future research implications beyond low-hanging solutions, such as automated translation services, and discuss how novel technological solutions can support and ameliorate nurse workarounds and caregiver burden.
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Details
- Title
- A case for "little English" in Nurse Notes from the Telehealth Intervention Program for Seniors: Implications for Future Design and Research
- Creators
- Veena Calambur (Corresponding Author) - Drexel University, College of Computing and InformaticsDongwhan Jun - Drexel UniversityMelody Schiaffino - San Diego State UniversityZhan Zhang - Pace UniversityJina Huh-Yoo - Drexel University, Information Science
- Publication Details
- CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems, pp 1-16
- Conference
- CHI '24: CHI Conference on Human Factors in Computing Systems (Honolulu, HI, USA, 11 May 2024–16 May 2024)
- Publisher
- Association for Computing Machinery
- Number of pages
- 16
- Resource Type
- Conference proceeding
- Academic Unit
- Information Science; College of Computing and Informatics
- Web of Science ID
- WOS:001255317901030
- Scopus ID
- 2-s2.0-85194879639
- Other Identifier
- 991021874715504721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Computer Science, Artificial Intelligence
- Computer Science, Information Systems
- Computer Science, Theory & Methods