- Title
- Assessment of service quality in academic libraries : Focus on the applicability of the SERVQUAL
- Creators
- D. A NITECKI - Associate University Librarian, Yale University Library, United States
- Publication Details
- pp.181-196
- Conference
- 2nd Northumbria international conference on performance measurement in libraries and information services, 2nd (Northumberland, 07 Sep 1997 - 11 Sep 1997)
- Publisher
- Information North; Newcastle
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Drexel University Libraries
- Identifiers
- 991014982204204721
Conference proceeding
Assessment of service quality in academic libraries : Focus on the applicability of the SERVQUAL
pp.181-196
2nd Northumbria international conference on performance measurement in libraries and information services, 2nd (Northumberland, 07 Sep 1997 - 11 Sep 1997)
1998
Abstract
Metrics
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