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Bringing Emotions into Practice: A Framework for AI Design to Support Emotion Work
Conference proceeding   Open access

Bringing Emotions into Practice: A Framework for AI Design to Support Emotion Work

Diva Smriti and Jina Huh-Yoo
Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social Computing, pp 293-297
14 Oct 2023
DOI: https://doi.org/10.1145/3584931.3606988
url
https://doi.org/10.1145/3584931.3606988View
Published, Version of Record (VoR) Open

Abstract

Human-centered computing -- Collaborative and social computing -- Empirical studies in collaborative and social computing Human-centered computing -- Human computer interaction (HCI) -- Empirical studies in HCI
Informal or family caregivers receive no professional training and are overburdened. The CSCW community has increasingly examined ways to support informal caregivers. However, the solutions have primarily focused on managing the negative emotions of informal caregivers. Informal caregivers go through a range of emotional experiences, which are often invisible to others. In this work, we aim to use the context of informal caregiving needs and experiences to understand how we can design future Artificial Intelligence (AI) systems for supporting emotion work. We conducted user studies and interviews to understand what informal caregivers perceive as emotion work in two caregiving contexts: parenting and Alzheimer’s Disease and Related Dementias (ADRD). Based on the findings, we propose a framework for generating design requirements for AI systems that support emotion work. Our work contributes to how we can design AI to support people’s practices that involve emotion work.

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