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Effects of Disfluency Versus Fluency of Price Promotions on Product Preference and Choice
Conference proceeding   Peer reviewed

Effects of Disfluency Versus Fluency of Price Promotions on Product Preference and Choice

Scott Motyka, Rajneesh Suri, Dhruv Grewal and Chiranjeev Kohli
Advances in Consumer Research, Vol.43, p799
01 Jan 2015

Abstract

Consumer behavior Information processing Prices Product choice Sales promotions Studies
Literature suggests that fluent information is preferred by consumers, and guides purchases. However processing disfluency literature suggests that increased effort required for disfluent promotions will lead to deeper processing and choice. Six studies (lab and field) demonstrate support for these predictions with disfluency effects enhanced for those with high NFC.

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