Conference proceeding
Effects of a design support on practitioners designing a Product/Service System - a case study
Human Behaviour in Design, p11
2019
Abstract
This paper presents empirical evidence on which to ground the understanding of effects of a design support on Product/Service Systems (PSS) designing. The effects are measured by the extent of application of a systems perspective and level of integration of product and service elements during PSS designing. Protocol analyses of a control team and an experiment team, involving experienced practitioners performing an identical PSS design task are conducted. Only the experiment team is provided with the design support. The Function–Behavior–Structure ontology and a scheme for the systems perspective are utilized to code the data. Results show preliminary insight into the influence of a design support. The focus on systems level abstraction shows a three-fold increase, the cognitive effort spent on behavior of structure is halved and the effort on design description is more than doubled, in the experiment team.
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Details
- Title
- Effects of a design support on practitioners designing a Product/Service System - a case study
- Creators
- Abhijna Neramballi - Mälardalen UniversityTomohiko Sakao - Universität der Bundeswehr MünchenJohn S Gero - University of North Carolina at Charlotte
- Publication Details
- Human Behaviour in Design, p11
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Psychological and Brain Sciences (Psychology)
- Other Identifier
- 991022156318704721