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Investigating the Synonyms of Conversational Agents to Aid Cross-Disciplinary CA Research
Conference proceeding   Open access

Investigating the Synonyms of Conversational Agents to Aid Cross-Disciplinary CA Research

Lu Wang, Chaomei Chen and Jina Huh-Yoo
Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, pp 1-10
19 Apr 2023
DOI: https://doi.org/10.1145/3544549.3585640
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https://doi.org/10.1145/3544549.3585640View
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Abstract

Computing methodologies -- Artificial intelligence -- Distributed artificial intelligence -- Intelligent agents General and reference -- Document types -- General literature General and reference -- Document types -- Reference works General and reference -- Document types -- Surveys and overviews Social and professional topics -- Professional topics -- History of computing -- History of software
With the advent of artificial intelligence, the CHI community has regained a large interest in Conversational Agents (CAs). Designing CAs involves cross-disciplinary efforts, such as that of computer science (e.g., language models), psychology (e.g., cognition and emotions), linguistics (e.g., conversation design), or communication (e.g., trust, communication theory). However, CAs are named differently depending on the discipline and purpose (e.g., chatbot, embodied avatar, virtual butler). This divergence of vocabulary on CA brings challenges to researchers and designers in researching the full landscape of CA literature and sharing cross-disciplinary knowledge. We performed bibliometric and qualitative analyses to systematically assess divergent terms used for CA nomenclatures. We present 54 CA-terms and how these terms are used differently depending on the discipline and design characteristics (e.g., voice vs. non-verbal vs. text-based). Our work contributes to helping CA researchers effectively review the CA literature and build on each other’s work for novel cross-disciplinary CA research.

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