LLM-Augmented Clustering for Customer Support Ticket Triage: A Comparative Study on the ABCD Dataset

Conference proceeding

Open access

Peer reviewed

Priti Sagar

Proceedings of the International Florida Artificial Intelligence Research Society Conference, FLAIRS, v 39(1)

06 May 2026

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https://doi.org/10.32473/flairs.39.1.141558View

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Title: LLM-Augmented Clustering for Customer Support Ticket Triage: A Comparative Study on the ABCD Dataset
Creators: Priti Sagar - Drexel University College of Computing & Informatics, United States
Publication Details: Proceedings of the International Florida Artificial Intelligence Research Society Conference, FLAIRS, v 39(1)
Publisher: University of Florida Press
Resource Type: Conference proceeding
Language: English
Academic Unit: Information Science
Scopus ID: 2-s2.0-105040257509
Other Identifier: 991022195558804721