Conference proceeding
Opaque Transparency: Gaps and Discrepancies in the Report of Social Media Harms
Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, pp 1-12
26 Apr 2025
Abstract
Social media transparency reports exist as an eclectic collection of documents and data files that underdeliver on their advertised transparency and lack a shared lexicon of relevant harms, keeping many of the crucial details obfuscated from users. Although previous research has identified some of the harm categories that are underexplained by or absent from the reports, much of this work did not conform the enumerated subject areas into an easily digestible format. Through a comparative analysis of the reports and established sociotechnical and algorithmic harm taxonomies, we elucidate the gaps in the reporting of harm on social media and highlight the reports’ inaccessibility to most users. We demonstrate a lack of discussion of particular harm categories, such as the environmental costs, data sales practices, legal obligations, and limitations on platforms’ self-moderation, and propose a nutrition label for transparency that enables users to inform themselves about the relevant social media harms.
Metrics
5 Record Views
Details
- Title
- Opaque Transparency: Gaps and Discrepancies in the Report of Social Media Harms
- Creators
- Tyler Chang - ,Joseph J Trybala - Drexel UniversitySharon Bassan - College of Management Academic StudiesAfsaneh Razi - Drexel University
- Contributors
- Naomi Yamashita (Editor) - Kyoto UniversityVanessa Evers (Editor) - Nanyang Technological UniversityKoji Yatani (Editor) - The University of TokyoXianghua (Sharon) Ding (Editor) - University of Glasgow
- Publication Details
- Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, pp 1-12
- Conference
- CHI EA '25: Extended Abstracts of the CHI Conference on Human Factors in Computing Systems
- Series
- ACM Conferences
- Publisher
- ACM; NEW YORK
- Number of pages
- 12
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Information Science (Informatics)
- Web of Science ID
- WOS:001496972000342
- Scopus ID
- 2-s2.0-105005750291
- Other Identifier
- 991022048906604721