Conference proceeding
“That’s Kind of Sus(picious)”: The Comprehensiveness of Mental Health Application Users’ Privacy and Security Concerns
Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems, pp 1-16
11 May 2024
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
With the increasing usage of mental health applications (MHAs), there is growing concern regarding their data privacy practices. Analyzing 437 user reviews from 83 apps, we outline users’ predominant privacy and security concerns with currently available apps. We then compare those concerns to criteria from two prominent app evaluation websites – Privacy Not Included and One Mind PsyberGuide. Our findings show that MHA users have myriad data privacy and security concerns including a user’s control over their own data, but these concerns do not often overlap with those of experts from evaluation websites who focus more on issues such as required password strength. We highlight this disconnect and propose solutions in how the mental health care ecosystem can provide better guidance to MHA users and experts from the fields of privacy and security and mental health technology in choosing and evaluating, respectively, potentially useful mental health apps.
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Details
- Title
- “That’s Kind of Sus(picious)”: The Comprehensiveness of Mental Health Application Users’ Privacy and Security Concerns
- Creators
- Yi Xuan Khoo - University of Maryland, Baltimore CountyRachael M. Kang - University of Maryland, Baltimore CountyTera L. Reynolds - University of Maryland, Baltimore CountyHelena M. Mentis - University of Maryland, Baltimore County
- Contributors
- Florian Floyd Mueller (Editor) - Monash UniversityPenny Kyburz (Editor) - Australian National UniversityJulie R. Williamson (Editor) - University of GlasgowCorina Sas (Editor) - Lancaster UniversityMax L. Wilson (Editor) - University of NottinghamPhoebe Toups Dugas (Editor) - Monash University/New Mexico State UniversityIrina Shklovski (Editor) - University of Copenhagen
- Publication Details
- Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems, pp 1-16
- Conference
- CHI '24: CHI Conference on Human Factors in Computing Systems
- Series
- ACM Conferences
- Publisher
- ACM; NEW YORK
- Number of pages
- 16
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Information Science
- Web of Science ID
- WOS:001259864905031
- Scopus ID
- 2-s2.0-85194890066
- Other Identifier
- 991021916802404721
UN Sustainable Development Goals (SDGs)
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InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Web of Science research areas
- Computer Science, Artificial Intelligence
- Computer Science, Information Systems
- Computer Science, Theory & Methods