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Conference proceeding
The Role of AI in Peer Support for Young People: A Study of Preferences for Human- and AI-Generated Responses
Proceedings of the CHI Conference on Human Factors in Computing Systems, pp 1-18
11 May 2024
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Generative Artificial Intelligence (AI) is integrated into everyday technology, including news, education, and social media. AI has further pervaded private conversations as conversational partners, auto-completion, and response suggestions. As social media becomes young people’s main method of peer support exchange, we need to understand when and how AI can facilitate and assist in such exchanges in a beneficial, safe, and socially appropriate way. We asked 622 young people to complete an online survey and evaluate blinded human- and AI-generated responses to help-seeking messages. We found that participants preferred the AI-generated response to situations about relationships, self-expression, and physical health. However, when addressing a sensitive topic, like suicidal thoughts, young people preferred the human response. We also discuss the role of training in online peer support exchange and its implications for supporting young people’s well-being. Disclaimer: This paper includes sensitive topics, including suicide ideation. Reader discretion is advised.
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Details
- Title
- The Role of AI in Peer Support for Young People: A Study of Preferences for Human- and AI-Generated Responses
- Creators
- Jordyn Young - University of MichiganLaala M Jawara - Drexel UniversityDiep N Nguyen - Drexel UniversityBrian Daly - Drexel UniversityJina Huh-Yoo - Drexel UniversityAfsaneh Razi - Drexel University
- Contributors
- Florian Floyd Mueller (Editor) - Monash UniversityPenny Kyburz (Editor) - Australian National UniversityJulie R. Williamson (Editor) - University of GlasgowCorina Sas (Editor) - Lancaster UniversityMax L. Wilson (Editor) - University of NottinghamPhoebe Toups Dugas (Editor) - Monash University/New Mexico State UniversityIrina Shklovski (Editor) - University of Copenhagen
- Publication Details
- Proceedings of the CHI Conference on Human Factors in Computing Systems, pp 1-18
- Conference
- CHI '24: CHI Conference on Human Factors in Computing Systems
- Series
- ACM Conferences
- Publisher
- ACM
- Number of pages
- 18
- Grant note
- National Science Foundation: 2144880
This research was supported in part by the National Science Foundation (award #2144880). Any opinions, fndings, conclusions, or recommendations expressed in this material are those of the authors and do not necessarily refect the views of the research sponsors. Special thanks to all the participants who contributed their time and data.
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Psychological and Brain Sciences (Psychology); Information Science
- Web of Science ID
- WOS:001259864903017
- Scopus ID
- 2-s2.0-85194880425
- Other Identifier
- 991021880165704721
UN Sustainable Development Goals (SDGs)
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InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Web of Science research areas
- Computer Science, Artificial Intelligence
- Computer Science, Information Systems
- Computer Science, Theory & Methods