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Transitioning to Remote User-Centered Design Activities in the Emergency Medical Field During a Pandemic
Conference proceeding   Open access

Transitioning to Remote User-Centered Design Activities in the Emergency Medical Field During a Pandemic

Angela Mastrianni, Leah Kulp, Aleksandra Sarcevic and ACM
EXTENDED ABSTRACTS OF THE 2021 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'21), v 2021
01 Jan 2021
PMID: 35295088
url
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8923000View
Accepted (AM)Open Access (License Unspecified) Open
url
https://doi.org/10.1145/3411763.3443444View
Published, Version of Record (VoR) Open

Abstract

usability testing participatory design Remote testing near-live simulations usability evaluations USABILITY EVALUATION
During the COVID-19 pandemic, we had to transition our user-centered research and design activities in the emergency medical domain of trauma resuscitation from in-person settings to online environments. This transition required that we replicate the in-person interactions remotely while maintaining the critical social connection and the exchange of ideas with medical providers. In this paper, we describe how we designed and conducted four user-centered design activities from our homes: participatory design workshops, near-live simulation sessions, usability evaluation sessions, and interviews and design walkthroughs. We discuss the differences we observed in our interactions with participants in remote sessions, as well as the differences in the interactions among the research team members. From this experience, we draw several lessons and outline the best practices for remotely conducting user-centered design activities that have been traditionally held in person.

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Web of Science research areas
Computer Science, Cybernetics
Computer Science, Interdisciplinary Applications
Computer Science, Theory & Methods
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