Conference proceeding
“Try, Try, Try Again:” Sequence Analysis of User Interaction Data with a Voice User Interface
CUI 2021 - 3rd Conference on Conversational User Interfaces, pp 1-8
27 Jul 2021
Abstract
Voice User Interfaces (VUIs) pose challenges for users to learn the system’s supported features and commands. Users often rely on trial-and-error to navigate VUI dialogues and complete desired tasks. The order in which users try different commands contains vital information about how they learn. In this paper, we explore using sequence analysis techniques to reveal the patterns of tactics our participants (n = 50) used when interacting with an unfamiliar multi-modal VUI. We present the results of our sequence analysis, the top sequences used, and a cluster analysis of our participants on their usage of the top sequences. Our results indicate participants initially struggled with understanding the acceptable utterance structure and entities more so than utterance keywords. Additionally, we discuss our participants’ behavior differences and discuss the usefulness of this methodology of sequence analysis for HCI VUI research.
Metrics
11 Record Views
6 citations in Scopus
Details
- Title
- “Try, Try, Try Again:” Sequence Analysis of User Interaction Data with a Voice User Interface
- Creators
- Chelsea M. Myers - Drexel UniversityLuis Fernando Laris Pardo - Royal Danish Academy – Architecture, Design, ConservationAna Acosta-Ruiz - Drexel UniversityAlessandro Canossa - Schools of Visual Arts, The Royal Danish Academy of Fine ArtsJichen Zhu - Drexel University
- Publication Details
- CUI 2021 - 3rd Conference on Conversational User Interfaces, pp 1-8
- Conference
- CUI '21: CUI 2021 - 3rd Conference on Conversational User Interfaces, 3rd (2021)
- Series
- ACM Other Conferences
- Publisher
- Association for Computing Machinery
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Computer Science (Computing)
- Scopus ID
- 2-s2.0-85112292082
- Other Identifier
- 991021859435004721