Conference proceeding
User recalled occurrences of usability errors: implications on the user experience
CHI '03 Extended Abstracts on Human Factors in Computing Systems, pp 736-737
05 Apr 2003
Abstract
Usability testing determines what problems thwart goal attainment, but what problems shape the user experience? This study gathered users recalled instances of frustration from using various technologies and categorized those frustrating incidents with the User Action Framework, an adaptation of Norman's seven stages of action for classifying usability problems. We found that many of the recalled frustrating incidents occurred while the user was in the Outcome phase and that most of those incidents were intrusive in the user's cognitive flow.
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13 citations in Scopus
Details
- Title
- User recalled occurrences of usability errors
- Creators
- Helena Mentis - Cornell UniversityGeri Gay - Cornell University
- Publication Details
- CHI '03 Extended Abstracts on Human Factors in Computing Systems, pp 736-737
- Conference
- CHI03: Human Factors in Computing Systems
- Series
- ACM Conferences
- Publisher
- ACM
- Number of pages
- 2
- Resource Type
- Conference proceeding
- Language
- English
- Academic Unit
- Information Science (Informatics)
- Scopus ID
- 2-s2.0-84869063835
- Other Identifier
- 991021916800804721