Dissertation
A framework for artificial intelligence (AI) design to support emotion work of informal caregivers
Doctor of Philosophy (Ph.D.), Drexel University
Sep 2024
DOI:
https://doi.org/10.17918/00010628
Abstract
The demanding nature of informal caregiving brings challenges to caregivers' emotional and physical health. The Human-Computer Interaction (HCI) community has increasingly examined ways to support caregivering burden, but the solutions mostly focus on offloading visible caregiving burden, not so much the invisible work of caregivers. Conversely, informal caregivers go through a range of emotion work wherein they suppress, evoke, or perform a mixture of evocation and suppression of emotions in demand to the situation or context. This complexity of emotions and their management has implications that are underexplored in HCI and AI design. In my dissertation work, I aimed to understand the emotion work of informal caregivers and how we can develop a framework to generate design requirements for future AI systems to help with this work. I first conducted user studies and interviews to understand the context-specific needs of informal caregivers, what they perceived as emotion work, and how future design can help with the emotion work. I do this in two caregiving contexts: parenting of young children and Alzheimer's Disease and Related Dementias (ADRD). Then, I iteratively developed a framework that has two aims: (i) understanding the emotion work to gauge the level and scope of AI help needed and (ii) generating design requirements for AI to help with the emotion work. The framework helps HCI researchers and designers to identify, understand, and think about how AI can best help with emotion work and generate design requirements for the same. Finally, I evaluated the framework with HCI/UX students to understand the feasibility of using the framework and the perceived usefulness of the design requirements, and suggest improvements.
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Details
- Title
- A framework for artificial intelligence (AI) design to support emotion work of informal caregivers
- Creators
- Diva Smriti
- Contributors
- Jina Huh-Yoo (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Philosophy (Ph.D.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- xi, 115 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Information Science (Informatics) (2013-2026); College of Computing and Informatics (2013-2026); Drexel University
- Other Identifier
- 991021902013604721