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Dissertation
An Interactive Compliance Scorecard: Assessing The Impact On Non-Profit Human Services Organizations
Doctor of Education (Ed.D.), Drexel University
Jun 2017
DOI:
https://doi.org/10.17918/etd-7501
Abstract
Non-profit human services organizations have a passion to serve people, and that passion is usually embedded in their mission, vision, and values. Although the federal government requires organizations receiving Medicaid and Medicare funding to have both a compliance program and compliance officer, many non-profit organizations are non-compliant because they believe establishing a program is an expense the organization cannot afford. Consequently, non-profit human services organizations that do not have a compliance officer or program must find a way to minimize and/or eliminate risk(s). This mixed-methods study sought to address the absence of a standardized industry-recognized assessment tool that measures the impact and effectiveness of a compliance program on an organization's ethical culture. The absence of a standardized industry assessment presents a critical problem because organizations may fail to achieve reasonable prevention and detection of criminal conduct and violations, fail to provide authorized services, and/or lose retention. The research method for this study included a three-round Delphi study with a panel of 13 national experts. Results of the Delphi study established an emergent framework for developing an interactive compliance scorecard guided by the central research question, which investigated the characteristics of an effective interactive compliance scorecard for a non-profit human services organization that focuses on individuals with disabilities.
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Details
- Title
- An Interactive Compliance Scorecard
- Creators
- Robyn S. Joppy - DU
- Contributors
- Kristen Betts (Advisor) - Drexel University (1970-)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Education (Ed.D.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- xiii, 200 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- School of Education (1997-2026); Drexel University
- Other Identifier
- 7501; 991014632558304721