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Dissertation
Before it Becomes a Problem: Culture, Stress, and Participatory Voice in Highly Regulated Industries
Doctor of Business Administration (D.B.A.), Drexel University
Mar 2023
DOI:
https://doi.org/10.17918/00001568
Abstract
Highly regulated industries provide remarkable convenience, solutions, and products to the public worldwide, from airplanes and high-tech cars to rare-disease cures and medical devices that can keep a heart pumping properly. In all of these industries, we rely on employees within each manufacturer to speak up if they have a product safety and compliance concern, where a concern could be a simple worry that could potentially lead to a compliance risk. In this quantitative, survey-based study, I examine the impact of voice behavior through the lens of participatory voice where employees speak up about product safety and compliance concern to improve company performance or reduce or prevent a risk. To do so, I investigate two independent variables, perceived voice culture and employee stress, and their effect on the dependent variable, communicating a product safety and compliance concern. I also include two moderators specific to highly regulated industries: knowledge of regulations (via training) and experience with a regulatory penalty. This introductory study aims to extend current voice literature and offer to highly regulated industries practical guidance to understand and enhance the factors associated with communicating product safety and compliance concerns. The results demonstrate the importance of having formal knowledge of regulations within such industries. Results also indicate there is value in having a regulatory-based context when studying such nuanced and unique industries.
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Details
- Title
- Before it Becomes a Problem
- Creators
- Christa L. Dhimo
- Contributors
- Lauren D'Innocenzo (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Business Administration (D.B.A.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- xii, 162 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Bennett S. LeBow College of Business; Drexel University
- Other Identifier
- 991020215915404721