Dissertation
Decreasing wait time and increasing satisfaction in outpatient endoscopy procedures
Doctor of Nursing Practice (D.N.P.), Drexel University
Sep 2018
DOI:
https://doi.org/10.17918/f49f-cd85
Abstract
Outpatient procedures account for a vast number of medical procedures performed in the United States. The United States healthcare system seeks to provide services which are of the highest quality. Patient satisfaction is a major driver of services protocol. Hospital and outpatient facilities are highly motivated to provide care that meets or exceeds patient expectations. Efficient use of resources is necessary for continued solvency and provision of quality care. Patients expect to be treated in a timely manner by personnel who are well trained. Outpatient endoscopy unit time is resource dependent and delays can be a major source of patient frustration. This quality improvement project proposed that increasing efficiency through the utilization of daily pre-procedure huddles and scheduling of patients, based on actual procedure length versus standard thirty-minute interval arrival times would decrease wait time and increase patient satisfaction in outpatient endoscopy procedures. Retrospective analysis of preoperative wait time data and post procedure patient satisfaction survey data, for a two-week period, was performed and compared to data received during the two-week project implementation period. Descriptive statics analysis exploring trends of the patient satisfaction survey revealed no drastic change in the proportion of responses from pre-implementation to post-implementation. Analysis using a repeated measures ANOVA indicated that there were not differences in average pre-op time between pre-implementation and post-implementation. Keywords: Wait times, Patient Satisfaction, Wait Time and Patient Satisfaction, Safety huddles
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Details
- Title
- Decreasing wait time and increasing satisfaction in outpatient endoscopy procedures
- Creators
- Alcynthia L. Cowell - DU
- Contributors
- Linda Wilson (Advisor) - Drexel University (1970-)Carol Okupniak (Advisor) - Drexel University (1970-)Dulcine Bernadette Dinsmore (Advisor) - Drexel University (1970-)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Nursing Practice (D.N.P.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- 50 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Doctoral Nursing; Nursing (Graduate); College of Nursing and Health Professions; Drexel University
- Other Identifier
- 8204; 991014632672204721