Files and links (1)
PDFOpen Access (License Unspecified), Open Access
Dissertation
Effects of cultural differences and computer media on trust reparation
Doctor of Philosophy (Ph.D.), Drexel University
Jun 2009
DOI:
https://doi.org/10.17918/etd-3036
Abstract
Advances in communication technologies such as instant messaging and video conferencing has given birth to virtual teams consisting of members who are geographically and culturally separated, and are working towards a shared goal. Extant literature has focused on trust development in computer mediated communication settings. In this research, we investigate whether broken down trust can be repaired in mediated settings. Specifically, we investigate the effects of culture and the type of computer media on trust reparation following trust breakdown. Twenty students each from China and US played a trust game designed to simulate a trust breakdown. Ten participants in each cultural group were randomly assigned to either the instant messaging media condition or the audio-video media condition. Results showed that Chinese participants recovered slightly better from a trustbreakdown initially than US participants, while trust recovery was not significantly different under the two media conditions. However, results were better for US participants in audio-video media condition as compared to instant-messaging condition. Findings from this research refute previously established notion that cultural differences significantly influence behavior patterns and also raise doubts about the impact of media richness when communicating over computer media.
Metrics
31 File views/ downloads
41 Record Views
Details
- Title
- Effects of cultural differences and computer media on trust reparation
- Creators
- Shantanu D. Pai - DU
- Contributors
- Susan Gasson (Advisor) - Drexel University (1970-)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Philosophy (Ph.D.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- College of Information Science and Technology (1995-2013); Drexel University
- Other Identifier
- 3036; 991014632720504721