Dissertation
Information technology professionals: linking trust and turnover intention
Doctor of Business Administration (D.B.A.), Drexel University
Jun 2020
DOI:
https://doi.org/10.17918/00000228
Abstract
Although turnover has been a heavily researched topic, it continues to be problematic and one of the top concerns for CEOs in the information technology industry. While previous research has focused on topics such as compensation, leadership styles, and organizational styles, this study focuses on trust, which has been described as one of the most significant variables in any relationship. In the extant literature, the term manager and organization are often used interchangeably, however the research has shown employees can distinguish multiple foci. Therefore, this research broke trust into three different areas: manager, team and organization. The study examined how Boundary Spanning Activities, Team Identification, Interpersonal Treatment, and Informational Justice influenced Trust in Organization, Trust in Team and Trust in Direct Manager respectively. A total of 258 responses were collected from IT professionals across the United States (US) via an anonymous online survey. Through regression and general linear model analysis, the results revealed that Distrust in Team had the most impact on an IT professional's Turnover Intention.
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Details
- Title
- Information technology professionals
- Creators
- Kelly Idell
- Contributors
- David Gefen (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Business Administration (D.B.A.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- ix, 116 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Bennett S. LeBow College of Business; Drexel University
- Other Identifier
- 991014695543804721