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Dissertation
Media, speech act theory and computer supported cooperative work
Doctor of Philosophy (Ph.D.), Drexel University
Jun 1995
DOI:
https://doi.org/10.17918/etd-47
Abstract
Speech act theory, an influential trend in current CSCW research, has been used tomodel and develop a number of academic and commercial groupware systems. The question remains, however, concerning what happens when we use speech acttheory to analyze real world conversations in an organizational context. Thisdissertation recorded the face-to-face and telephone conversations and collectedemail over a six week period of a real world group of computer scientistscollaborating to produce a complex piece of software. That project was funded bythe NSF. The members of the group came from three different institutions andconsisted of tenured and non-tenured faculty as well as students. Transcripts andemail were coded by two volunteers for speech acts. On the first pass, thevolunteers coded for direct speech acts. On the second, they coded for indirectspeech acts. The study found that there were distinctive patterns of use of thethree media. It also found that indirect speech acts accounted for a large part ofcommunication, regardless of channel. Lastly, different patterns of use werenoted for the three channels between two subgroups. Discussion of these resultsin light of the literature in the field of CSCW is presented, along with implicationsfor future development of collaborative systems and suggestions for futureinvestigation.
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Details
- Title
- Media, speech act theory and computer supported cooperative work
- Creators
- Lewis Hassell - DU
- Contributors
- Margaret Christensen (Advisor) - Drexel University (1970-)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Philosophy (Ph.D.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- College of Information Studies (1984-1995); Drexel University
- Other Identifier
- 47; 991014632728904721