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Dissertation
Quality of public sector website and its impact on citizen involvement
Doctor of Philosophy (Ph.D.), Drexel University
02 Nov 2010
DOI:
https://doi.org/10.17918/etd-3402
Abstract
The primary purpose of this dissertation study is to develop and test a model that examines the quality of a public sector website (PSW) and its influence on citizen's intention to be involved in the governing process. PSW quality was first evaluated using a new construct, e-CiRM, developed in this study. The construct was developed by identifying dimensions from multi-discipline of theories and used to rate over 400 county websites. A 2X2 quasi-experiment was used to test the research model which was based on the Expectation Disconfirmation Theory. The results from the 159 usable data points indicate that the quality of a PSW is critical to citizen's satisfaction. Furthermore, citizen's satisfaction mediates the relationship between disconfirmation and the dependent variables; intention to be involved, internal and external political efficacy. The study showed that regardless of citizen's expectation of a PSW, it was the actual performance that had a significant influence on their wish to be involved
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Details
- Title
- Quality of public sector website and its impact on citizen involvement
- Creators
- Maliha Zaman - DU
- Contributors
- Murugan Anandarajan (Advisor) - Drexel University (1970-)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Philosophy (Ph.D.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Bennett S. LeBow College of Business; Drexel University
- Other Identifier
- 3402; 991014632606104721