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Dissertation
The impact of video meeting platform usage on employee's perspective to virtual burnout
Doctor of Business Administration (D.B.A.), Drexel University
Mar 2022
DOI:
https://doi.org/10.17918/00001194
Abstract
Video Meeting Platforms (VMP) have given people around the world the ability to see each other and collaborate from anywhere they choose in a way that was unimaginable just a decade ago. Technology adoption of VMPs had a massive acceleration due to the unprecedented times during the lockdowns of COVID in 2020. The focus of this study was to get a better understanding of how the usage of the video platforms themselves, as described as the number of meetings, the hours of meetings, percentage of their video being on, and percentage of speaking roles, impacted how employees felt, what they experienced, and ultimately how it may lead to a feeling of virtual burnout. To answer this question, we employed a mixed method approach including 15 semi structured interviews and 427 survey responses. The interviews were conducted with a phenomenological approach, coded, and examined through grounded theory. Overall, participants reported that using VMP gave them a sense of unease, having less time, being more tired and blurring days. Lastly, participants felt that they no longer had meaningful conversations with peers and felt that the platform has made connecting with colleagues less pleasurable. In our quantitative investigation, we found that VMP usage leads to greater conflict (time, environmental, and work family). Only the number of meetings attended in a day showed a significant relationship to increased cognitive utilization. Interestingly, having speaking roles in meetings significantly lowers an employee's conflict time and though not significant reduces the other conflicts as well as cognitive usage. When uncertainty was introduced, it significantly reduced the strength of the relationship between having a large percentage of meetings having the video being on and cognitive utilization. The more cognition that was used the greater professional isolation was experienced. The conflicts that were described all led to the feeling of virtual burnout causing amnesia however only conflict time was significant to disassociation of the employee from their employer. The increased usage of cognition also led to the feeling of virtual burnout. However, professional isolation, though was a weak positive relationship, did not significantly show an influence to virtual burnout. Lastly, the usage of VMPs directly relating to virtual burnout had a negative effect. Though most of the direct effects of the mediators leading to burnout were positive and significant, the introduction of usage of the VMPs reduced the effect leading to burnout. From these findings, organizations should evaluate how they can provide better guidance to using the platforms to create a better experience for their employee.
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Details
- Title
- The impact of video meeting platform usage on employee's perspective to virtual burnout
- Creators
- Ronald Hao-Yin Wong
- Contributors
- Lauren D'Innocenzo (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Doctor of Business Administration (D.B.A.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- [14], 159 pages
- Resource Type
- Dissertation
- Language
- English
- Academic Unit
- Bennett S. LeBow College of Business; Drexel University
- Other Identifier
- 991017491193204721