Assessing cultural competency of service providers within the provider network of the Circle of Care, Family Planning Council

Adedipupo O. King

doi:10.17918/etd-3947

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Thesis

Assessing cultural competency of service providers within the provider network of the Circle of Care, Family Planning Council

Adedipupo O. King

Master of Public Health (M.P.H.), Drexel University

Jun 2012

DOI:

https://doi.org/10.17918/etd-3947

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Abstract

Cultural competence

Circle of Care

Public Health

For organizations that serve culturally diverse populations, the importance of knowing the diversity within their clientele and establishing procedures to ensure the provision of culturally competent services cannot be overemphasized. This is vital to whether or not clients access care and adhere to their treatment regimen. These outcomes are particularly desirable for HIV/AIDS-infected individuals. The cultural competence of providers within a network of HIV/AIDS healthcare service providers in Philadelphia was assessed This project aims to: 1) Determine key elements of a culturally competent service delivery system; 2) Identify standards used in various healthcare organizations particularly among STD/HIV care providers; 3) Identify major constraints of providers to providing culturally appropriate services; 4) Determine major population groups that make up the clientele of the Circle of Care and identify their major concerns and needs to receiving culturally appropriate services; and 5) Determine key steps to enhance delivery of culturally appropriate services. Qualitative methods including key informant interviews with care providers and focus group sessions of clients were conducted. Culturally and Linguistically Appropriate Standards (CLAS) published by the Office of Minority Health was used to develop the interview guides. Results from key informant interviews show that all organizations interviewed have no detailed procedural descriptions for measuring cultural competence. Results from clients signify that experiences of some clients differ from what organizations believe. For example, some clients believe the information collected by organizations during their first meeting is collected as mere formality because such information is not acknowledged in their subsequent encounters with staff.

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Title: Assessing cultural competency of service providers within the provider network of the Circle of Care, Family Planning Council
Creators: Adedipupo O. King - DU
Contributors: Nathalie Bartle (Advisor) - Drexel University (1970-)
Awarding Institution: Drexel University
Degree Awarded: Master of Public Health (M.P.H.)
Publisher: Drexel University; Philadelphia, Pennsylvania
Resource Type: Thesis
Language: English
Academic Unit: School of Public Health (2002-2015); Drexel University
Other Identifier: 3947; 991014632504104721

Assessing cultural competency of service providers within the provider network of the Circle of Care, Family Planning Council

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