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Thesis
Employee Perceptions of Process Improvement Methods in the Arts and Culture Sector
Master of Science (M.S.), Drexel University
Dec 2024
DOI:
https://doi.org/10.17918/00010795
Abstract
This study investigates the use of Lean and Six Sigma methodologies within arts and culture organizations (ACOs) to address operational inefficiencies. It finds that while none of the arts administrators in my sample deliberately applied these methods, their intuitive problem-solving inadvertently led them to employ some sections of the Lean and Six Sigma methodologies. Despite expressing concerns over the applicability and cost of Lean and Six Sigma, administrators demonstrated overwhelming interest in exploring them. However, the cultural behaviors exhibited by the administrators reveal a balance between support for and opposition to Lean and Six Sigma that pose significant challenges to adopting these methodologies in the sector. This study recommends a programmatic model that foundations and advocacy groups should use to promote operational excellence. The proposed programs should support and incentivize ACOs to implement process improvement methodologies, thereby fostering a more sustainable sector over time. Este estudio investiga el uso de las metodologías Lean y Six Sigma en organizaciones de arte y cultura (OAC) para la mejora de ineficiencias operativas. Se concluye que, si bien ninguno de los administradores de arte de mi muestra aplicó deliberadamente estos métodos, su capacidad intuitiva para resolver problemas los llevó inadvertidamente a emplear algunas secciones de las metodologías Lean y Six Sigma. A pesar de expresar inquietudes sobre la aplicabilidad y el costo de Lean y Six Sigma, los administradores demostraron un interés abrumador en explorarlas. Sin embargo, los comportamientos culturales exhibidos por los administradores revelan un equilibrio entre el apoyo y la oposición a Lean y Six Sigma que plantean desafíos significativos para la adopción de estas metodologías en el sector. Este estudio recomienda un modelo programático que las fundaciones y los grupos de apoyo deberían utilizar para promover la excelencia operativa en el sector. Los programas propuestos deberían apoyar e incentivar a las OAC para que implementen metodologías de mejora de procesos, fomentando así un sector más sostenible a largo plazo.
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Details
- Title
- Employee Perceptions of Process Improvement Methods in the Arts and Culture Sector
- Creators
- Esteban Reina Soto
- Contributors
- Pamela Yau (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Master of Science (M.S.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- viii, 67 pages
- Resource Type
- Thesis
- Language
- English
- Academic Unit
- Arts Administration; Arts and Entertainment Enterprise; Drexel University; Antoinette Westphal College of Media Arts and Design
- Other Identifier
- 991021970700604721