Thesis
Investigating the effects of different feedback combinations on perceived online wait time
Master of Science (M.S.), Drexel University
Jun 2024
DOI:
https://doi.org/10.17918/00010606
Abstract
Prior research into website response times suggests that feedback can help mitigate aversions to delays. While studies have been conducted on using progress indicators as a form of feedback, this body of literature focuses exclusively on the comparative analysis and visual design of individual progress indicators. To address the gap in the existing literature, this research project investigates how combinations of 4 different progress indicators affect users' perceived wait time during online delays. Through a comprehensive analysis of survey data collected from 134 participants, we were able to compare the perceived wait time and user preference of 7 feedback combinations. Our findings reveal that "Looped Animation + Skeleton Screen" is most effective in shortening users' perceived wait time. While combinations that include the skeleton screen can generally lead to faster perception, combinations with percent-done animation can offer more clarity and transparency. We hope that this study contributes to the larger research base by offering valuable insights into the effectiveness and use cases for different feedback combinations during online delays.
Metrics
37 File views/ downloads
18 Record Views
Details
- Title
- Investigating the effects of different feedback combinations on perceived online wait time
- Creators
- Quynh Thi Khuc
- Contributors
- Troy Finamore (Advisor)
- Awarding Institution
- Drexel University
- Degree Awarded
- Master of Science (M.S.)
- Publisher
- Drexel University; Philadelphia, Pennsylvania
- Number of pages
- vi, 54 pages
- Resource Type
- Thesis
- Language
- English
- Academic Unit
- Digital Media; Drexel University; Antoinette Westphal College of Media Arts and Design
- Other Identifier
- 991021889414404721