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Philadelphia Department of Public Health, Ambulatory Health Services patient satisfaction survey 2012
Thesis

Philadelphia Department of Public Health, Ambulatory Health Services patient satisfaction survey 2012

Cara Ann Crumlish
Master of Public Health (M.P.H.), Drexel University
06 Jun 2012
DOI:
https://doi.org/10.17918/etd-4089
pdf
Crumlish_Cara_2012555.87 kB
PDF Project Access upon request, Email title, URL, or DOI to archives@drexel.edu
pdf
Crumlish_Cara_2012_Suppl11.13 MB
PDF (supplemental) Poster Access upon request, Email title, URL, or DOI to archives@drexel.edu

Abstract

Ambulatory Health Services Patient satisfaction Philadelphia Department of Public Health Public Health
Patient satisfaction surveys have long been used as an evaluation tool to measure the quality of services delivered within health care settings. Surveys provide consumer insight to the effectiveness of programs that deliver health services to individuals. The importance of this feedback is pivotal to understanding the strengths and weaknesses of health care organizations and helps to identify areas of care that can be improved upon to ensure delivery of quality health services in an affordable and accessible ways. While these surveys have always served a valid purpose, their role in the health care realm will soon serve an even greater purpose and are likely to become a profound focus of administrative efforts in health care in the foreseeable future. The Philadelphia Department of Public Health has recognized this importance of patient satisfaction data, and has made a valiant effort to conduct surveys regularly. This report will examine the role of patient satisfaction in the City health Centers in Philadelphia to determine its role in the future of this public health setting.

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