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The role of a digital department at a major market broadcast television station: a case study
Thesis   Open access

The role of a digital department at a major market broadcast television station: a case study

Keshroy J. Spencer
Master of Science (M.S.), Drexel University
Jan 2019
DOI:
https://doi.org/10.17918/6fqt-6683
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Spencer_Keshroy_2019366.14 kBDownloadView

Abstract

Television broadcasting--Management Television stations--Management Television stations Mass media--Audiences Television viewers Social media
Due to both the speed at which societies communicate and consumers unwavering desire for content, technological advances continuously shape the ever-changing digital landscape. Social media has become a tool for broadcast station groups in an effort to keep up with consumer demands. Although consumer viewing habits have shifted from the more traditional way of consuming content, the change has not altered their desire to be entertained and/or enlightened. As technology continues to evolve, and smart devices enable viewers to consume content wherever and whenever they go, television stations have constructed digital departments in an effort to retain viewership while continuing to understand how to suit the viewer's insatiable appetite for content. Having recognized that the viewing tendencies of their younger target demographics have shifted to social media, station groups have utilized media outlets such as Facebook, Twitter, and YouTube as a means of appealing to the vast viewing audience to deliver interactive content, retain viewership from industry-wide competition, all while gaining new viewers. This case study is the preferred method by which the researcher will examine the topic, with in-depth interviews with key digital department executives accompanied by social media analysis. The case study reveals how a digital department has attempted to provide exclusive content for viewers, as well as their ability to retain viewership, all while being one step ahead of competing content creators.

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