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A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition-Based and Affect-Based Trust
Journal article   Open access   Peer reviewed

A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition-Based and Affect-Based Trust

Alison Legood, Lisa van der Werff, Allan Lee, Deanne den Hartog and Daan van Knippenberg
Journal of management studies
22 Mar 2022
DOI: https://doi.org/10.1111/joms.12811
url
https://doi.org/10.1111/joms.12811View
Published, Version of Record (VoR)CC BY V4.0,  Open

Abstract

Business Business & Economics Management Social Sciences
Trust plays a pivotal role in the development and maintenance of effective working relationships. In this paper we offer a critical review of the conceptualization and operationalization of cognition-based and affect-based trust. While definitions and measures of trust are abundant, the view of trust as a concept with cognitive and affective bases is well established. Nevertheless, the validity of this approach has rarely been examined. Our theoretical and empirical review (content validity study, systematic review and meta-analysis) of the literature reveals a failure to fully capture cognition or affect in current trust theory and measurement. We find the construct of affect-based trust to be particularly problematic in its current form. Resolving these issues is critical to advancing our understanding of the differentiating roles of these two important bases of trust. We detail areas for future research on the conceptualization and measurement of trust to stimulate theoretical exploration and methodological advances.

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101 citations in Web of Science
87 citations in Scopus

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Domestic collaboration
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Business
Management
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