Journal article
Better Not Smile at the Price: The Differential Role of Brand Anthropomorphization on Perceived Price Fairness
Journal of marketing, v 79(4), pp 56-76
01 Jul 2015
Abstract
This research shows that brand anthropomorphization increases the perceived unfairness of price increases and the perceived fairness of price decreases. First, analyzing a household panel data set, the authors demonstrate the real-world consequences of brand humanization on consumers' price sensitivity. Second, building on the theoretical premise that fairness judgments depend on consumer focus on the self versus others, they find that brand humanization enhances perceived unfairness of price increases for agency-oriented consumers, who tend to maximize their own self-interests. However, for communion-oriented consumers, who generally consider the needs of others, brand humanization increases perceived fairness of both price increases and decreases. Furthermore, because consumers' focus on the self versus others also depends on relationship goals, the nature of consumer-brand relationships interacts with agency-communion orientation to influence the effect of brand humanization on perceived price fairness. For example, exchange relationship norms reduce the power of brand anthropomorphization to enhance perceived fairness of price changes for communion-oriented consumers. In contrast, the communal nature of these relationships makes both agency-and communion-oriented consumers infer greater positive intent from a humanized (vs. nonhumanized) brand, thus leading to a more positive effect of brand humanization on price fairness for price decreases.
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Details
- Title
- Better Not Smile at the Price: The Differential Role of Brand Anthropomorphization on Perceived Price Fairness
- Creators
- Hyokjin Kwak - Drexel UniversityMarina Puzakova - Lehigh UniversityJoseph F. Rocereto - Monmouth University
- Publication Details
- Journal of marketing, v 79(4), pp 56-76
- Publisher
- Sage
- Number of pages
- 21
- Grant note
- LeBow College of Business, Drexel University College of Business and Economics, Lehigh University
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Marketing
- Web of Science ID
- WOS:000360209900004
- Scopus ID
- 2-s2.0-84937538894
- Other Identifier
- 991019168820504721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- Web of Science research areas
- Business