Journal article
Borrow Direct its impact on service quality at Yale University Library
Interlending & document supply, v 32(3), pp 1-151
01 Sep 2004
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Librarians at three large universities successfully developed a readerinitiated borrowing model of interlibrary resource sharing, known as Borrow Direct, that now operates among seven major academic libraries in the US. The underlying software allows the reader to perform a virtual broadcast search of members' online catalogs. Automatic electronic notification to readers and elimination of some staff processing has resulted in major service improvements as assessed by both customers and managers. Describes the history of the initiative to reach technical goals of delivering loans within four days of request submission and for less than 10 per transaction. Also summarizes results of a survey of the perceptions of those who use the service.
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Details
- Title
- Borrow Direct its impact on service quality at Yale University Library
- Creators
- Danuta A Nitecki - Associate University Librarian at Yale University Library, New Haven, Connecticut, USACarol L Jones - Head of Document Delivery and ILL, at Yale University Library, New Haven, Connecticut, USA
- Publication Details
- Interlending & document supply, v 32(3), pp 1-151
- Publisher
- Emerald Group Publishing Limited
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- DUL Administrative Services
- Web of Science ID
- WOS:000224488200002
- Scopus ID
- 2-s2.0-8844238396
- Other Identifier
- 991014982201304721
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- Web of Science research areas
- Information Science & Library Science