Journal article
Building a Workplace-Based Learning Culture: The "Receiver's" Perspective on Speaking Up
The Journal of applied behavioral science, v 61(1), pp 39-62
01 Mar 2025
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Nurturing psychological safety has become a vital antidote to the psychological depletion driving clinicians from healthcare. How to support the clinician's voice, the question at the heart of this study, has never been more important. Here, we explore a hidden aspect of speaking up conversations, how "receivers" experience the dialog. If, when, and how clinicians take in clinically relevant concerns from others is crucial to patient safety. Yet we know little about how different forms of speaking up impact the receiver of the message. We found that receivers of the same message may respond quite differently depending on their professional identity, context, attributions they made, and how the message was phrased. Our findings suggest several actionable practices: (1) Shift the focus of speaking up to training the receiver; (2) frame speaking up as a shared accomplishment; (3) co-create contexts of shared accountability between the speaker and the receiver.
Metrics
Details
- Title
- Building a Workplace-Based Learning Culture: The "Receiver's" Perspective on Speaking Up
- Creators
- Melanie Barlow (Corresponding Author) - Australian Catholic UniversityBernadette Watson - The University of QueenslandElizabeth Jones - Monash University MalaysiaKate J. Morse - Drexel UniversityFiona Maccallum - The University of QueenslandJenny Rudolph - Massachusetts General Hospital
- Publication Details
- The Journal of applied behavioral science, v 61(1), pp 39-62
- Publisher
- Sage
- Number of pages
- 24
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Office of the Associate Dean of Nursing; College of Nursing and Health Professions
- Web of Science ID
- WOS:001039567800001
- Scopus ID
- 2-s2.0-85165704273
- Other Identifier
- 991021861210304721
UN Sustainable Development Goals (SDGs)
This publication has contributed to the advancement of the following goals:
Source: SDGs in the Output
InCites Highlights
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- Collaboration types
- Domestic collaboration
- International collaboration
- Web of Science research areas
- Behavioral Sciences
- Management
- Psychology, Applied
- Psychology, Experimental