Journal article
Building a cognitive platform for the managed IT services lifecycle
IBM journal of research and development, v 62(1), pp 8-8:11
01 Jan 2018
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson-an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy "always-on" environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes.
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Details
- Title
- Building a cognitive platform for the managed IT services lifecycle
- Creators
- K. Kloeckner - IBM Global Technol Serv, Armonk, NY 10504 USAC. M. Adam - IBM Research - Thomas J. Watson Research CenterN. Anerousis - GTSN. Ayachitula - IBM Research - Thomas J. Watson Research CenterM. F. Bulut - IBM Research - Thomas J. Watson Research CenterG. Dasgupta - IBM Research - IndiaY. Deng - IBM Research - Thomas J. Watson Research CenterY. Diao - IBM Research - Thomas J. Watson Research CenterN. Fuller - IBM Research - Thomas J. Watson Research CenterS. Gopisetty - IBMM. Hernandez - IBM Research - Thomas J. Watson Research CenterJ. Hwang - IBM Research - Thomas J. Watson Research CenterP. Iannucci - IBM Global Technol Serv, I-00144 Rome, ItalyA. K. Kalia - IBM Research - Thomas J. Watson Research CenterG. Lanfranchi - GTSD. Lanyi - IBM Research - ZurichH. Ludwig - IBM Research - AlmadenA. Mahamuni - GTSR. Mahindru - IBM Research - Thomas J. Watson Research CenterF. J. Meng - IBM ResearchH. R. Motahari Nezhad - IBM Research - AlmadenK. Murthy - IBM Res, Thomas J Watson Res Ctr, Yorktown Hts, NY 10598 USAT. Nakamura - IBMA. Paradkar - IBM Research - Thomas J. Watson Research CenterD. Perpetua - IBM Global Technol Serv Technol Innovat & Automat, Armonk, NY 10504 USAB. Pfitzmann - IBM Research - ZurichD. Rosu - IBM Research - Thomas J. Watson Research CenterL. Shwartz - IBM Research - Thomas J. Watson Research CenterZ. Su - IBM ResearchM. Surendra - IBM Research - Thomas J. Watson Research CenterS. Tao - IBM Res, Thomas J Watson Res Ctr, Yorktown Hts, NY 10598 USAH. Volzer - IBM Research - ZurichM. Vukovic - IBM Research - Thomas J. Watson Research CenterD. Wiesmann - IBM Research - ZurichS. Wozniak - IBM Research - ZurichG. Wright - IBM Global Technol Serv Technol Innovat & Automat, Armonk, NY 10504 USAJ. Xiao - IBM Research - Thomas J. Watson Research CenterS. Zeng - IBM Research - Thomas J. Watson Research Center
- Publication Details
- IBM journal of research and development, v 62(1), pp 8-8:11
- Publisher
- Ibm Corp
- Number of pages
- 11
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- College of Computing and Informatics
- Web of Science ID
- WOS:000441352000009
- Scopus ID
- 2-s2.0-85041212177
- Other Identifier
- 991021868107804721
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- Collaboration types
- International collaboration
- Web of Science research areas
- Computer Science, Hardware & Architecture
- Computer Science, Information Systems
- Computer Science, Software Engineering
- Computer Science, Theory & Methods