Journal article
Collaborative Connections: Designing Library Services for the Urban Poor
The Library quarterly (Chicago), v 88(3), pp 237-255
01 Jul 2018
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Urban public libraries have implemented many changes in response to modern information technology. Although these changes have met the needs of many users, some users have been disenfranchised, particularly those who prefer to interact with information orally. This article reports findings from the Oral Present, a 3-year research project focusing on one such group, the urban poor. This project employed a participant-action method that involved interviews, observations, surveys, and a focus group with various stakeholders. The findings center around how libraries are meeting the information needs of the urban poor and how such services can be better designed and evaluated. These findings cohere as "collaborative connections," a model for information provision to the urban poor. This model provides guidance for libraries to establish partnerships with other community agencies to effectively meet the information needs of underserved populations.
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Details
- Title
- Collaborative Connections: Designing Library Services for the Urban Poor
- Creators
- Deborah TurnerTim Gorichanaz - Drexel University
- Publication Details
- The Library quarterly (Chicago), v 88(3), pp 237-255
- Publisher
- Univ Chicago Press
- Number of pages
- 19
- Grant note
- RE-07-14-0051 / Institute of Museum and Library Services
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Information Science
- Web of Science ID
- WOS:000436309700004
- Scopus ID
- 2-s2.0-85049140542
- Other Identifier
- 991019167448604721
UN Sustainable Development Goals (SDGs)
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- Web of Science research areas
- Information Science & Library Science