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Consumer Communications, Media Use, and Purchases via the Internet: A Comparative, Exploratory Study
Journal article   Peer reviewed

Consumer Communications, Media Use, and Purchases via the Internet: A Comparative, Exploratory Study

Hyokjin Kwak, George M. Zinkhan, Yue Pan and Trina Larsen Andras
Journal of international consumer marketing, v 20(3-4)
11 Jun 2008

Abstract

Internet advertising Internet communications Internet purchase Mass media use Web-based chatting
The Internet provides a fast, efficient and cost-effective alternative for communication, transaction, and distribution. In this study, consumers' Web-based chatting behavior across three countries (i.e., the U.S., Canada, China) is explored, using an Internet survey of Web-based chatters. Results indicate that chatters' Internet use does not affect their use of traditional mass media in any significant manner. No difference is found in the frequency of information seeking and chatters' attitude towards online advertising across the three countries. Internet purchase patterns are contrasted in the three countries, and results suggest that consumers in the U.S. have the highest purchase incidence among the three countries under study. Canadian consumers make significantly fewer purchases than their counterparts in each product category.

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Collaboration types
Domestic collaboration
Web of Science research areas
Business
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