Files and links (1)
Accepted (AM)Open Access (License Unspecified), Open
Journal article
DIFFERENT STROKES FOR DIFFERENT TEAMS: THE CONTINGENT EFFECTS OF POSITIVE AND NEGATIVE FEEDBACK ON THE CREATIVITY OF INFORMATIONALLY HOMOGENEOUS AND DIVERSE TEAMS
Academy of Management journal, v 61(6), pp 2159-2181
01 Dec 2018
Abstract
Feedback is a ubiquitous management tool. Employing it to enhance team creativity raises an important question of whether positive or negative feedback is more effective. Unfortunately, prior research on feedback valence and creativity is limited to the individual level, neglecting team creativity's interdependent and knowledge-intensive nature. We address this issue and advance the team-information-processing perspective on team creativity by integrating two heretofore separate research streams to develop a team-specific model about how negative and positive feedback enhance creativity via two alternative information processing routes, contingent on teams' informational diversity. Negative feedback fuels teams' systematic effort and attention to external, novel information. In informationally diverse teams, in which members hold different information and perspectives, these efforts promote team creativity through information elaboration. Conversely, positive feedback propels members to flexibly use their information and contribute the resultant divergent insights to the team. In informationally homogeneous teams, wherein these insights relate to others' information and perspectives, these divergent insights trigger teams' generative processing and in turn creativity. Results from a team experiment support the predicted feedback valence by informational diversity interaction on team creativity through elaboration and generative processing.
Metrics
Details
- Title
- DIFFERENT STROKES FOR DIFFERENT TEAMS: THE CONTINGENT EFFECTS OF POSITIVE AND NEGATIVE FEEDBACK ON THE CREATIVITY OF INFORMATIONALLY HOMOGENEOUS AND DIVERSE TEAMS
- Creators
- Inga J. Hoever - Rotterdam University of Applied SciencesJing Zhou - Rice UniversityDaan van Knippenberg - Drexel University
- Publication Details
- Academy of Management journal, v 61(6), pp 2159-2181
- Publisher
- Academy of Management
- Number of pages
- 23
- Grant note
- Jones Graduate School of Business at Rice University Vereniging Trustfonds Erasmus University Rotterdam
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Management
- Web of Science ID
- WOS:000457063100007
- Scopus ID
- 2-s2.0-85058897107
- Other Identifier
- 991019182757404721
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Collaboration types
- Domestic collaboration
- International collaboration
- Web of Science research areas
- Business
- Management