Journal article
Determining What to Benchmark: An Analytic Hierarchy Process Approach
International journal of operations & production management, v 14(6)
01 Jun 1994
Abstract
Presents a model for strategic selection of processes for benchmarking.
The process selection methodology, which incorporates Saaty′s Analytical
Hierarchy Process, starts with situation analysis, is followed by the
differentiation of target customer wants, and concludes with the
prioritization of the value chain processes to be benchmarked. The
proposed methodology was implemented in a manufacturing setting.
Sensitivity analysis was carried out to test the robustness of the
results. The feedback from the managers who participated in the
selection process confirmed the utility of this approach.
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Details
- Title
- Determining What to Benchmark: An Analytic Hierarchy Process Approach
- Creators
- Fariborz Y Partovi - Dreel University, Philadelphia, Pennsylvania, USA
- Publication Details
- International journal of operations & production management, v 14(6)
- Publisher
- MCB UP Ltd
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Decision Sciences (and Management Information Systems)
- Other Identifier
- 991014878176904721