- Title
- E-satisfaction and e-loyalty: A contingency framework
- Creators
- Rolph E. Anderson - Drexel UniversitySrini S. Srinivasan - Drexel University
- Publication Details
- Psychology & marketing, v 20(2), pp 123-138
- Publisher
- Wiley Subscription Services, Inc., A Wiley Company
- Number of pages
- 16
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- [Retired Faculty]
- Web of Science ID
- WOS:000180775300003
- Scopus ID
- 2-s2.0-0037277182
- Other Identifier
- 991019167911504721
Journal article
E-satisfaction and e-loyalty: A contingency framework
Psychology & marketing, v 20(2), pp 123-138
Feb 2003
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- Web of Science research areas
- Business
- Psychology, Applied