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IT leadership from a problem solving perspective
Journal article   Peer reviewed

IT leadership from a problem solving perspective

K. W. Jablokow, A. G. Jablokow and C. T. Seasock
Information technology and management, v 11(3)
01 Sep 2010

Abstract

Business & Economics Information Science & Library Science Management Science & Technology Social Sciences Technology
Information Technology (IT) leadership is a domain in need of investigation and development. Here, we present a general model for problem solving leadership and describe our application of that model to IT organizations, with special attention to the role of the Chief Information Officer (CIO). We tested the real-world value of this model through intensive interviews with 26 senior IT executives of major organizations, from which we identified four key leadership challenges facing CIOs today: (1) bridging cognitive gaps; (2) building and managing problem solving diversity; (3) shifting focus to process; and (4) solving problems and managing change. Integrating problem solving concepts with insights gained from the interviews, we offer practical approaches for aligning IT with business objectives, transforming the image of IT, and managing change, among other recommendations.

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10 citations in Scopus

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UN Sustainable Development Goals (SDGs)

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#9 Industry, Innovation and Infrastructure

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Collaboration types
Domestic collaboration
Web of Science research areas
Information Science & Library Science
Management
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