Journal article
Investigating postadoption utilization: An examination into the role of interorganizational and technology trust
IEEE transactions on engineering management, v 54(3), pp 468-483
01 Aug 2007
Featured in Collection : UN Sustainable Development Goals @ Drexel
Abstract
Grounded in the technology acceptance model
(TAM), this study examines the influence of technology trust and
interorganizational trust on postadoption utilization. This study
extends the innovation diffusion literature by drawing upon past
diffusion research and considering trust-based determinants in facilitating technology usage. Field interviews were conducted to develop an understanding of the user population and the unique
challenges the individuals experienced while working with the new
system. The results of the interviews enabled the author to identify
which variables to investigate further through the use of a survey
data collection protocol. In the present study, 273 first-tier supply
chain members of the second-largest U.S. automotive service-parts
logistics operation, who were recently introduced to a new supply
chain management technology, were surveyed. Using a structural
equation model, nine hypotheses were tested. As hypothesized, an
individual’s technology trust and interorganizational trust have an
effect on perceived ease of use and perceived usefulness, which further influence postadoption technology utilization behavior. The
results suggest that even in supply chains where usage is mandated, the presence of technology and interorganizational trust
can increase individual utilization of new technologies. Implications of this study along with suggestions for future research are
provided.
Metrics
Details
- Title
- Investigating postadoption utilization: An examination into the role of interorganizational and technology trust
- Creators
- Susan K. Lippert - LeBow College of Business, Drexel University, United States
- Publication Details
- IEEE transactions on engineering management, v 54(3), pp 468-483
- Publisher
- IEEE
- Number of pages
- 16
- Grant note
- LeBow College of Business, Drexel University
- Resource Type
- Journal article
- Language
- English
- Academic Unit
- Bennett S. LeBow College of Business; Management
- Web of Science ID
- WOS:000248460000007
- Scopus ID
- 2-s2.0-34547905720
- Other Identifier
- 991014632176404721
UN Sustainable Development Goals (SDGs)
This publication has contributed to the advancement of the following goals:
InCites Highlights
Data related to this publication, from InCites Benchmarking & Analytics tool:
- Web of Science research areas
- Business
- Engineering, Industrial
- Management